Contents

1100 Provider Host Unreachable

The Issue

Nanobox is unable to communicate with your server(s) hosted on your provider.

Possible Causes

Steps to Take

View the Full Stack Trace

The full stack trace includes meta information related to the running process as well as the response from attempts to connect to the host. These may help to pinpoint the exact cause of the error.

Key Meta Information

The following information is provided to help troubleshoot the issue:

Host IP: The IP of the host to which Nanobox is trying to connect.

Ping Your Host

Ping the host IP provided in your stack trace to see if it is publicly accessible.

ping 123.45.67.89

If the server is not accessible, you'll need to troubleshoot through your hosting provider.

Contact Your Hosting Provider

There me be a known issue or outage preventing Nanobox from connecting with your hosting provider. Contact your hosting provider for more information.

Retry the Process

Once the issue has been resolved, retry the process. The retry button is available in your dashboard, to the right of the error information.

Retry Sequence

Reach out to help@nanobox.io and we'll try to help.