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1001 Provider Rejected

The Issue

Nanobox is unable to authenticate with your hosting provider. Any time we get a 403 Unauthorized error.

Possible Causes

  • Your provider auth credentials are invalid.
  • Your provider has placed a some type of restriction on your user account.

Steps to Take

View the Full Stack Trace

The full stack trace includes meta information related to the running sequence as well as the response from your service provider. These should help to pinpoint the exact cause of the error.

Check Auth Credentials

Make sure the authentication credentials your provided in your Nanobox dashboard match those required by your hosting provider (auth token, username, password, etc.).

Contact Your Hosting Provider

There me be a known issue or outage preventing Nanobox from authenticating correctly with your hosting provider. Your provider may be able to provide more information.

Retry the Process

Once a new auth credentials are in place or an issue with your provider has been resolved, retry the process. The retry button is available in your dashboard, to the right of the error information.

Retry Sequence

Reach out to help@nanobox.io and we'll try to help.